Up: Security

How to Reset a Password

If you do not remember your account name or password, you can enter your domain in our password reset form. This will send an email to the Account Contact email address. The email will include the account name and a single-use link to set a new password.

To keep your account secure, we can only send the password reset email to the Account Contact email address.

After you set a new password, you can follow these steps to change the password:

  1. Log into the Domain Name Management System
  2. Select Preferences from the drop-down navigation menu
  3. Enter the current password, new password, and confirm the new password
  4. Click Update Password

If the Account Contact Email Address Does Not Work

If you don’t remember your password and the Account Contact email address will not work, we will need to verify your identify before we can send the login information to another email address.

Depending on the circumstances, we may require documentation and/or phone verification in order to change the Account Contact email address. Please contact us for more information.