Up: Transfers

Transferring to Us

Before Starting a Transfer

We recommend doing a few things before starting a transfer.

Check your domain in WHOISMake a note of the Registrant Email and Admin Email. We are only allowed to send transfer e-mails to those two addresses, so at least one needs to work in order to complete a transfer. If neither address works, please contact your current registrar to update the address.

Check the Status listed in WHOIS. If you see clientUpdateProhibited or clientTransferProhibited, you should contact the current registrar to unlock the domain. If you don’t see either, or you do not see any Status lines, the domain can be transferred.

Check the Creation Date listed in WHOIS. Domains cannot be transferred within the first 60 days of registration. You may still be able to start a transfer during the first 60 days, but the transfer cannot be approved until the 61st day after the Creation Date.

After checking WHOIS, contact your current registrar to get the Transfer Authorization Code. It may be called the Authinfo code or EPP code. The code is like an extra password for the domain, and it is needed to complete a transfer. You can only get the code from the current registrar.

You can start a transfer without the code, but you can’t approve the transfer until you have the code.

Transferring

When you start a transfer, we send a transfer approval e-mail to the Registrant Email and Admin Email that are listed in WHOIS. You can visit the link in the e-mail to approve the transfer.

If you do not receive the transfer approval e-mail within 24 hours, please contact us for help. Please also contact us if you have problems approving the transfer.

After you approve the transfer, the transfer will be completed within six days. The current registrar may provide a way to complete the transfer more quickly. However, you don’t need to do anything other than waiting.

We will notify you by e-mail when the transfer is completed.

Timeframe for Transfers

When a transfer is started, we provide 14 days for the Registrant or Admin Contact to approve the transfer. If the transfer is not approved within 14 days, we automatically cancel and refund it.

After the transfer is approved, it can take up to six days for the transfer to be completed. We cannot speed up the completion of the transfer. However, the current registrar can complete the transfer more quickly. You can contact the current registrar to ask what options they provide to confirm an outgoing transfer without waiting.

Transferring .UK Domains

The transfer process for .co.uk, .me.uk, and .org.uk domains is different from other transfers. The transfer is started at the current registrar, and the transfer does not renew the domain. Since the transfer does not renew, we do not charge for these transfers.

To transfer a .co.uk, .me.uk, or .org.uk domain to pair Domains,  ask the current registrar to initiate a transfer request to the Registrar Tag ID: PAIRNETWORKS. Once the request is made, we will contact you via e-mail to claim the transferred domain.

If you are not sure who your current registrar is, you may check in WHOIS.

Before transferring, you must verify that a valid, working e-mail address is stored in the contact information at your current registrar. We will use this address to contact you to complete the transfer.